Job Description

Job Description Summary

The Systems Administrator I is responsible for the management, maintenance, and optimization of the university’s IT infrastructure, ensuring reliable, secure, and efficient systems to support academic and administrative operations. This role involves administering servers, networks, cloud-based systems, providing technical support, and collaborating with faculty, staff, and students to meet the institution’s technological needs. This is a hybrid position that requires the candidate to commute and be onsite multiple days per week. Full time remote is not an option.

Key Responsibilities:

• System Administration: Manage and maintain on-premises and cloud-based servers (e.g., Windows, Linux, VMware), ensuring high availability, performance, and security.

• System Upgrades & Deployment: Plan and execute system upgrades, software deployments, and migrations to minimize downtime and enhance functionality.

• User Support: Provide tier 2/3 technical support for faculty, staff, and students, by resolving issues related to hardware, software, and system access.

• Vendor Coordination: Liaise with vendors for hardware/software procurement, licensing, and support agreements.

• Network Support: Assist in monitoring and maintaining network infrastructure, including switches, routers, and firewalls to ensure connectivity and security across campus.

• Security & Compliance: Implement and monitor security protocols, patch management, and backups to protect sensitive data and ensure compliance with FERPA, HIPAA, and other regulations.

• Collaboration: Work with academic departments and administrative units to support specialized software, learning management systems (e.g. Brightspace).

• Monitoring & Optimization: Use monitoring tools to proactively identify and resolve performance bottlenecks, ensuring optimal system performance.

• Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.

• Disaster Recovery: Develop and test disaster recovery plans to ensure data integrity and system availability in case of outages or cyber incidents.

Supervisory Responsibilities:

Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions.

Collaboration/Services:

• Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Exchange detailed information or resolve varied problems. Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately.

• Exchange of routine, factual information and/or answering routine questions. Exchange detailed information or resolve varied problems.

Decision Making/Problem Solving:

• Decisions generally affect own job or specific functional area.

• Problems are varied, requiring analysis or interpretation of the situation. Problems are resolved using knowledge, skills, and general precedents and practices.

Essential Functions:

• Maintain infrastructure monitoring systems including network traffic, system availability, backups. Create and update system and network documentation. 15%

• Assist with the introduction and integration of new technologies and services into existing infrastructure and end user environment. Ensure the documentation of said technologies and services is complete and current. Demonstrate creativity to develop supplemental scripts and programs to increase reliability, stability, and expand services. 20%

• Provides as needed support to the network engineer and other team members enabling quality application and service delivery. This position also works closely with various support and consulting vendors maintaining scope of work, deadlines and alignment of strategic initiatives. 15%

• Maintains and updates application servers critical to campus operations. Primary focus on resource allocation, system stability, performance baselining, and log monitoring. Proactively remediates issues as necessary to minimize end user impact and escalating to other staff when appropriate. 30%

• Assist with technical queries and administrative requests from end users by troubleshooting various application and service issues. Provide additional technical assistance to Laptop and Desktop team. Create and provide training to enable Help Desk to resolve frequent issues on first contact. 20%

Minimum Education Required:

A combination of education, relevant work experience, and professional certifications—such as industry-recognized credentials or international degree equivalencies—may be accepted in place of a bachelor’s degree. For example, four years of relevant work experience along with a recognized professional certification may be considered equivalent to a bachelor’s degree.

• Bachelor’s degree in computer science, information technology, or a related field is preferred.

Minimum Work Experience & Knowledge:

• 1 - 2 years

• Working knowledge of fundamental concepts, practices and procedures and ability to apply in varied situations. Use instructions and guidelines to perform the job safety function. Periodic training will be required.

• Networking & Routing Basics, DHCP, Active Directory, DNS, Group Policy, VMware, Windows Server, physical Data Center Infrastructure maintenance. SaaS/IaaS/PaaS understanding.

Preferred Work Experience & Knowledge:

• 2 - 4 years

• Comprehensive knowledge of fundamental concepts, practices and procedures and ability to apply in varied situations. Use instructions and guidelines to perform the job safety function. Periodic training will be required.

• Experience with PowerShell Scripting, Enterprise Class Storage, Office 365 Administration, Microsoft Teams, Exchange Online.

Work Environment:

Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Compensation and Benefits

Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.

Please visit here to see the comprehensive benefits package offered to support the best experience for our employees. https://wit.edu/careers/work-wentworth/benefits

Inclusive Excellence at Wentworth

Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.

To find out more about the Wentworth’s commitment to Inclusive Excellence, please visit the website https://wit.edu/about/inclusive-excellence.

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu.

E-Verify for Employment Eligibility Verification (Form I-9)

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.