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Electronic Security Operations Manager

University of Massachusetts Amherst

University of Massachusetts Amherst

Amherst, MA, USA
Posted on Friday, November 10, 2023

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under general direction, the Electronic Security Operations Manager is responsible for the effective operation and management of field operations related to electronic security in University facilities for the protection of occupants and property. Responsibility for all electronic systems, to include, but not limited to, card access; cameras time clocks; and multimedia equipment. This position reports to the Director of Operational Service.


Essential Functions

  • Leads and coordinates field operations for access control and security systems.
  • Provides management and technical support for the installation, configuration, maintenance, trouble shooting, and repair of residence hall access control and security systems.
  • Plans and manages the maintenance, operation, testing and upgrade of the access control and security systems.
  • Analyzes performance of security activities and documents issue resolutions; identifies problem areas; and, devises and implements solutions to prevent future problems.
  • Assesses need for any system reconfigurations based on trends and makes corresponding revision recommendations.
  • Develops, implements, and monitors procedures for alarm monitoring, response, problem resolution, and documentation.
  • Selects, trains, supervises, assigns work, and evaluates the job performance of assigned staff.
  • Functionally supervises and assigns work to Zone based Electricians, as needed.
  • Works cooperatively with UMass IT, Student Affairs Technology Services, vendors and contractors on related system projects and issues.
  • Negotiates and manages maintenance and service agreements and coordinates off-site repair.
  • Tracks, monitors and manages all work orders, service requests, and parts and equipment inventories in the work order management system [The Maintenance Authority (TMA)].
  • Performs skilled work in the installation, repair, replacement, and maintenance of electronic systems.
  • Uses diagnostic equipment, software and applicable troubleshooting techniques to isolate network and power deficiencies, equipment failures, and operational anomalies.
  • Performs security system installations based upon manufacturers' specifications, the Massachusetts Electrical Code, application guidelines, and departmental standards.
  • Provides consultation and expert advice to related Facilities Management leadership regarding matters related to electronic security equipment and integration of related components.
  • Makes recommendations for door hardware and electronic security standards.
  • Stays abreast of new developments and changes in the electronic security industry.
  • Consults on Electronic System projects and requests. Updates and maintains security system standards for units.
  • Coordinates acquisition of electronic system equipment and related devices per funding and purchasing guidelines.
  • Manages enhancement, installation and maintenance projects; including, attending project meetings, project planning, and scheduling and supervising University staff and/or outside contractors.
  • Coordinates the work of security integrators and related consultants.
  • Manages the installation of access control equipment, associated mechanical and electromechanical hardware and other security system components.
  • Participates in the design, installation, commissioning, and turnover of new devices and related technology.


Other Functions

Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree in Electronics, Engineering, Telecommunications, Engineering, or related technical field and three (3) years’ hands-on work experience in security system installation, electrical construction, or system integration; or Associate’s Degree in Electronics, Engineering, Telecommunications, Engineering, or related technical field and five (5) years’ hands-on work experience in security system installation, electrical construction, or system integration, OR 7 years' hands-on work experience in security system installation, electrical construction, or system integration.
  • Must possess and retain a Class D Systems Technician license or Class B Electrician's license (or relevant reciprocal classification).
  • Must have and retain applicable driver's license (Massachusetts Class D).
  • Must possess or be able to acquire and maintain MA Department of Public Safety Clearance within 60 days upon hire.
  • Must complete manufacturers' certification on various equipment and systems, as required within 270 days upon hire.
  • Ability to apply electronics knowledge to duties involved in engineering functions such as design, development, evaluation, testing, installation and maintenance of electronic equipment and knowledge of the capabilities, limitations, operations, and functional use of a variety of types of electronic equipment and systems.
  • Supervision and/or project management experience to include supervision of technical staff and outside contractors.
  • Working knowledge of the Massachusetts Electrical Code and Massachusetts State Building Code, NFPA101.
  • Must be proficient with Microsoft Suite (Word, Excel, Microsoft Project), E-mail software and AutoCAD.
  • Position requires self-motivation and the ability to work effectively under minimal supervision.
  • Must be able to work on multiple projects, have a strong attention for detail, and strong organizational, written, verbal, and customer service skills.
  • Must be able to work constructively in a team environment.
  • Requires some off hour and weekend response for system upgrades, to resolve critical service interruptions, system problems, and/or to support cyclical Hall Opening requirements and other "high profile" department needs.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience with CCURE equipment and software.


Physical Demands/ Working Conditions

Ability to drive to various on campus sites to support departmental needs.


Work Schedule

Required to work some nights and weekends.


Salary Information.

Level 30

PSU Hiring Ranges


Special Instructions to Applicants

In addition to the application, please submit a resume, cover letter, and three (3) professional references. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.