Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 5:00 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5950 IS Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Develops and sustains effective trusted relationships and partnerships with key partners to provide relevant insights, expertise, and advice on project management.
2. Manages assigned UMMHC customer group(s) issues in a hands-on manner effectively through strong working relationships with UMMHC IS peer teams – Applications, Infrastructure, VDO/PMO or PI.
3. Confidently articulates UMMHC IS strategic and tactical initiatives; has clear understanding of the UMMHC IS portfolio of applications, technology and services.
4. Develops and maintains a current measurable level of customer satisfaction with UMMHC IS services and takes prompt appropriate actions to ensure continuous improvement.
5. Serves as an advisor and primary IS point of contact for customer and or internal UMMHC IS Stakeholders.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s Degree in business, computer information systems, finance, marketing, management information systems computer science, healthcare or related field or equivalent experience.

Preferred:
1. Master’s degree desired.

Experience/Skills:
Required:
1. Minimum 7 total years of experience in an IT, IT project leadership, healthcare IT consulting or healthcare clinical leadership role with specific emphasis and deep working knowledge and experience in effective roles for IT solutions in internal or external customer-facing environments requiring complex relationship management.
2. Minimum 3 years (of the 7 total years) experience with high-demand high-complexity support relationship management and escalations working at the executive level.
3. Experience in complex business process, applications, infrastructure, and their use in IT solutions
4. Ability to lead and manage under conditions of ambiguity and uncertainty. Proven organizational skills in working across organizational boundaries and reporting lines - ability to work in a matrix environment as required.
5. Strong leadership and management skills that align with the UMMHC culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement.
6. Must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
7. Demonstrated ability to lead and influence within a large, complex organization
8. Demonstrated ability to facilitate and/or identify root causes of problems, generate and evaluate creative solutions, implement fact-based resolutions quickly and effectively.
9. Experience with documenting work deliverables using standard process and standard work templates. Ex; current state process flows, project plans, business requirements, status reports.
10. Hands on/intermediate experience and knowledge of MSOffice Suite of products. Ex: Outlook, PowerPoint for presentations; Excel for proformas, budgets, Action Logs; Word for agendas, business cases
11. Hands on use of LEAN/Six Sigma methodology required. Prior certification strongly desired.
12. Demonstrated discipline, analytical skills, problem-solving abilities and attention to detail.
13. Desire and ability to work in 24/7/365 culture
14. Able and willing to travel within UMass Memorial’s geographical areas up to 50%

Preferred:
1. Prior experience in the healthcare space and understanding of the industry is preferred.
2. Prior experience as a Business Relationship Manager/Director is preferred.
3. Hands on/working experience and knowledge of several EPM systems including Clarity, Service Now, SAP PPM, and MS Project Server preferred.
4. Customer Service expertise (mentor level) is desired.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.