Work Schedule

Environmental Conditions

Job Description

As a Leadership IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's leaders. You will be the primary person troubleshooting, communication, security, and overall technology management. Most meaningfully you partner with our leaders to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

Key Responsibilities:

• Leverage PPI to enable constant improvement
• Provide regular updates to management as requested by lead
• Monitor the ticketing system and leadership support dashboard to ensure assistance is provided in a timely manner
• Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
• Advise colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
• Assisting and providing support to leadership team and admins leading up to and during all meetings with set up and monitoring

Knowledge, Skills, Abilities:

• Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
• Experience in ServiceNow
• Accessing/Analyzing Data in PowerBI
• Mac Hardware/OS, PC Hardware/OS
• Video Conferencing hardware
• Dell/Mac
• iPhone/iPad

Minimum Requirements/Qualifications:

• Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
• You have Superior work ethic
• “Customer first” attitude
• You are innovative
• You provide “white glove” treatment to colleagues
• You enjoy meeting people and building relationships with colleagues
• You have a sense of urgency—but also the ability to keep your cool
• You are punctual!
• You are enthusiastic about learning new technologies and processes
• You can work with minimum supervision and be self-motivated
• You are agile at finding the right solution in any situation
• Maintain adaptability
• Build and document day-to-day process

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan (e.g., 401(k)).
• Paid time off and holidays.
• Professional development and training opportunities.
• Employee wellness programs.
  

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.