Hanover Technology Group is hiring a Senior Network Engineer for our Data Network Services team in our Worcester, MA office or remote work location.

POSITION OVERVIEW:

Primarily responsible for the engineering, installation, configuration, security, performance, maintenance, monitoring, and support of our ADC load-balancing environment, with secondary responsibilities in typical networking areas.

This is a fulltime, exempt position.

IN THIS ROLE, YOU WILL PRIMARILY:

• Support our Application Delivery Controller (ADC) load-balancing environment as a dedicated member of the Identity and Access Management (IAM) team.
• Deliver ADC solutions as needed to further the integration of the IAM program throughout the technology landscape.

Primary Responsibilities:

• ADC Policy Development and Support (Access and Request)
• ADC script programming
• ADC OAuth & SAML Integrations
• Maintain ADC documentation, drawings, and as-builts
• Crosstrain other members of the networking team.

IN THIS ROLE, YOU COULD ALSO SECONDARILY:

• Engineer, configure, implement, monitor, maintain, troubleshoot, upgrade, patch, and secure network infrastructure components.
• In collaboration with our MSP, troubleshoot and resolve networking infrastructure and equipment problems, including configuration, hardware, and software problems, in a timely and effective manner.
• Rack and install equipment in datacenters and colo-facilities.
• Collaborate and coordinate with telecommunications providers, vendors, and partners.
• Use Visio to create and maintain detailed network drawings at the ISO Layers 1, 2, & 3 level.
• Participate in change management meetings.
• Recommend upgrades, enhancements, and other technology-debt remediation efforts.
• Drive Technology Services Lifecycle Management activities related to vulnerability and configuration management.
• Create SOPs, plans, and other documentation to aid with knowledge transfer to other engineers.
• Serve as network technology SME and 3rd level escalation support for other engineers, teams, and business personnel.
• Teach, train, and mentor peers and colleagues on network infrastructure principles and practices.
• Make difficult decisions under pressure, balancing the need to gather detailed information and perform analysis, with the need for timeliness.
• Participates in and promotes co-operative working relationships across organizations including knowledge sharing and partnership in achieving solutions.
• Stay abreast of changes in the IT networking industry.
• May be required to work onsite, and during off-hour maintenance windows.
• May be required to provide off hours support including nights and weekends.

WHAT YOU NEED TO APPLY:

• Extensive experience with industry-leading ADC load-balancing products, their policies, and their internal scripting language/programming.
• Experience working with a team of network engineers and operations members possessing various levels of experience from junior through senior level.
• Experience working with Managed Services resources with offshore personnel including the coordination and tracking of deliverables.
• Experience leading through teaching and mentoring.
• Must have excellent troubleshooting and problem-solving skills.
• Project management, and time management skills.
• Experience with enterprise change management practices.
• Familiarity with ITIL service management frameworks and practices.
• Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment.
• Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level.