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IT Asset & Configuration Management Data Quality Auditor (REMOTE OR MA BASED)

The Hanover Insurance Group

The Hanover Insurance Group

IT, Data Science, Quality Assurance
Worcester, MA, USA · Remote
Posted on Tuesday, September 12, 2023

IT Asset & Configuration Management Data Quality Auditor (REMOTE OR MA BASED)

Worcester, MA, USA ● Virtual Req #17146
Monday, September 11, 2023

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Enterprise Technology team is currently seeking an IT Asset & Configuration Management Data Quality Auditor to join our growing team in our Worcester, MA office or in a remote work arrangement.


The Asset and Configuration Management Data Quality Auditor will work directly with the process team as well as an extended virtual team to support a configuration management auditing and data management processes.  The Asset and Configuration Management Data Quality Auditor will need operational knowledge of the business policies and infrastructure supporting The Hanover applications and will be expected to collaborate with multiple groups to construct and support the configuration management database auditing processes.


This is a technical position, and the candidate must be an excellent communicator with the ability to directly work with business partners, management and other technology teams within the organization.  In addition, the Asset and Configuration Management Data Quality Auditor will need to possess a strong aptitude for knowledge transfer to other technical engineers outside of the Asset and Configuration Management team.

If you are interested in working in a collaborative, innovative and agile environment, then we want to hear from you.  This is an exciting opportunity for an experienced IT professional looking for a new challenge. 



  • Contribute to the standardizing of the audit creation process
  • Plan, build, run audit schedules and review sessions
  • Manage intake requests for reported data quality issues
  • Respond to ad-hoc requests for data audits and shared reporting requests
  • Ensure CMDB data completeness
  • Review and report on data integration exceptions and assign to proper owners for correction
  • Create and manage operational data reports
  • Perform deigned and regression testing for all tools related to our used in data auditing
  • Provide expertise in design, maintenance, and delivery of training for Asset and Configuration Management as it pertains to auditing.
  • Partner with the Asset and Configuration Manager to build effective reporting for change, incident and problem management



  • Bachelor's Degree or equivalent experience in a computer related field
  • Understanding of software architecture and underlying infrastructure requirements including network, storage, operating systems, database, and middleware
  • Minimum 2 years of working experience with technology operations
  • Minimum 2 years of working experience with databases strongly desired
  • Experience creating application or business service models is helpful
  • Experience working with project managers, architects, and platform teams
  • Experience with IT Service management process (i.e. incident, problem, change, etc.) desired
  • ServiceNow platform experience or other Service Manager or Asset Manager experience desired
  • ITIL Foundations Certified desired
  • Prior Property and Casualty experience a plus but not required.
  • Ability to manage multiple projects of medium to large size
  • Ability to take development concepts and operationalize them in a supportable environment
  • Proficiency in policy formulation and communication to others
  • Ability to understand technical problems and their impacts to the business
  • Strong analytical and troubleshooting skills
  • Self-motivated to identify and correct operational issues without guidance from management
  • Familiarity with a variety of reporting and database tools
  • Ability to lead technology related projects without guidance, ensuring operational excellence and proactive communication
  • Ability to effectively work across virtual teams to accomplish the successful implementation of given projects
  • Must be eligible to work in the US without sponsorship now or in the future


It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.



We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.


Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:
HRServices@hanover.com and include the link of the job posting in which you are interested.


Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please 
click here.

Other details

  • Job Function Information Technology
  • Pay Type Salary
  • Required Education Bachelor’s Degree