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Business Improvement Specialist (Cyber Space & Training)

Raytheon Technologies

Raytheon Technologies

Posted on Tuesday, May 14, 2024

Date Posted:



United Kingdom


GBR05: Broughton, Hangar 119, Chester Road, Bretton, Chester, CH4 0DH

Position Role Type:


Job Title: Business Improvement Specialist (Cyber, Space & Training)

Location: Primary location would be Broughton, Chester with Hybrid working (with travel to Manchester, Gloucester and other site locations).

Summary of Role:

Responsible for delivering an enterprise-wide approach to the Business Management System compliance and improvement, and for technical aspects of projects within the QBI portfolio, across functions and/or business units. Positioned within the team focusing on strategic projects the assignments are predominantly mid-term to longer-term duration, however some involvement in short-term activities should be expected too.

This role line-reports into the Cyber Space & Training Quality Manager

Main Duties:

  • Scope capture and requirements definition to ensure end-user needs are aligned with the direction of the BMS FMA plan.
  • Project manage to full operating capability and ongoing improvement plans to ensure that the workload demand from the projects is adequately resourced.
  • Project manage definition and monitoring of Risks & Opportunities in relation to the BMS management and improvement
  • Progress tracking against milestones and deliverables, this may involve either waterfall or agile methodologies or a combination of both
  • Workshop leadership of cross-functional teams consisting of subject matter experts
  • Transition of ownership through the process owners network into Business-As-Usual handover.
  • Process modelling / mapping, reviews and release to live environment. Provide initial training, coaching and support for users of the process management platform
  • Plan and manage consolidation and standardization of Stages and COMPASS toolsets and drive to minimize procedures / maximise reuse and process maps
  • Investigation and selection of tools and techniques that may benefit the delivery of the projects, including business case inputs
  • Benefits identification, tracking and management to enable clear articulation to stakeholders
  • Stakeholder / Sponsor engagements across the business to ensure they are on-board with the assigned projects
  • Project manage communications packages in preparation for distribution / publication
  • Ongoing technical development of tools and subject matter expertise to support FMA
  • Development of Power BI, Microsoft Forms and Automated process flows and other quality management toolsets.
  • Development of CORE Control Towers, automated data feeds and reports.
  • Act as Root Cause Corrective Action subject matter expert to assist functional leads with audit findings.
  • Close interaction with CST quality team for management of CI events

Candidate Requirements:


  • Experience leading improvement projects, workshops and reviews with project teams
  • Strong communication skills with the ability to influence and engage stakeholders at all levels. A key aspect to this is to be an excellent listener.
  • Ability to work within a small core team, but also with an extended matrixed team with functional stakeholders and process owners / SME’s
  • Prior experience of process modeling / mapping
  • Demonstrates openness and honesty leading to a high level of trust, confidence and respect.
  • Adaptable, innovative and tenacious attitude to seeking the right route to getting the job done, challenging the norm in an appropriate manner
  • Previous experience in similar role(s)
  • Eligible for, or holder of current, SC security clearance


  • Degree educated in a relevant and applicable field, or equivalent read-across qualifications & experience
  • Thorough understanding of business operations and the associated processes & systems
  • Customer Oriented Results & Excellence (CORE) Champion /Six Sigma / Continuous Improvement certification
  • Technical / Engineering qualification and background
  • Related professional body membership(s)
  • Experience in highly regulated environments


RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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