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Department Summary:

MITRE’s Classified Enterprise Infrastructure is looking for a Junior Systems Administrator. A successful candidate will be delivering timely, effective, and sustainable capabilities to various projects across MNS and MPS sector offices helping to ensure the warfighter’s & homeland’s mission success. The focus on this position is user/customer facing support, with secondary responsibilities and opportunities in CEI technical spaces.

Role & Responsibilities:

• Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and user requests while adhering to established SLAs (Service Level Agreements).
• System Administration: Perform routine maintenance tasks, such as user account management, password resets, access provisioning, and basic troubleshooting for hardware, software, and network-related issues.
• Documentation and Knowledge Base Maintenance: Create, update, and maintain technical documentation, user guides, and knowledge base articles to improve efficiency and empower end-users to resolve common issues independently.
• Escalation and Collaboration: Collaborate with higher-level IT teams or vendors to escalate complex issues, ensuring proper communication and follow-up until resolution.
• Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to management and identifying opportunities for process improvement.
• Training and Support: Provide guidance and training to junior service desk staff and end-users, promoting best practices and ensuring consistent adherence to Classified IT policies and procedures.

Basic Qualifications:

• Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience.
• Active Top-Secret Clearance.
• In accordance with DoD 8570.01M, the selected individual must meet the requirements of an IAT Level II as a condition of employment and computing environment training/certification.
• Security+ Certification / 8570 Certification – IAT Level II (Must possess certification within 6-months of hire date)
• 1+ year of relevant system administration experience
• This position has an on-site requirement of 5 days a week on-site.

Preferred Qualifications:

• Excellent verbal and written communication skills to interact effectively with users, stakeholders, and security personnel while maintaining professionalism in a high-stakes environment.
• Experience with classified IT systems, including secure networks (e.g., SIPRNet, JWICS), secure file transfer protocols, and government-approved software and hardware.
• Demonstrated ability to follow strict procedures, document actions accurately, and ensure compliance with security policies and operational guidelines.
• Excellent verbal and written communication skills to interact effectively with users, stakeholders, and security personnel while maintaining professionalism in a high-stakes environment.
• Ability to work under pressure, adapt to rapidly changing priorities, and think critically to resolve issues in a secure and dynamic environment.
• Experience working in cross-functional teams, including security, network, and systems administrators, to ensure seamless operations in a classified setting.

This requisition requires the candidate to have a minimum of the following clearance(s):

Top Secret

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Top Secret

Work Location Type:

Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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