At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: System Engineer Compute

Location: UK, fully remote (requires eligibility to obtain the Security Clearance)

Global Technology and Innovation:

Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and business operations for Iron Mountain.

Job summary:

We are looking for a talented Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise.

The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations.

In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great soft and customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple easy to understand terms.

Your role in our mission:

• Owning and understanding the Hyper Converged Infrastructure to support current and future compute needs.
• Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
• Server Builds - Windows and Linux
• Create and maintain system documentation and support processes
• Communicate verbally and in writing with customers
• Perform on-call duties on a weekly rotation
• Participate in the setup and configuration of new customers, environments, and proof-of-concept solution

Functional Knowledge, Skills:

• Work with multiple vendors routinely for support and troubleshooting of the solution Work with internal cross-functional teams on troubleshooting system issues Responsible for working and prioritizing issues and project tasks according to SLA’s
• Responsible for managing their own tickets maintaining them up-to-date on a daily basis
• Participate in testing and post-deployment validation of the system
• Participate in UAT Troubleshoot escalated tickets
• Join critical incident calls for priority 1 issues as the subject matter expert
• Provide 2nd and 3rd level support to external and internal customers

Qualifications:

• Strong communication, collaboration and problem solving skills with a track record of delivering production grade systems in a team environment
• Motivated individual who learns quickly, has pride in building a new product and can engage others to accelerate technical solutions
• Minimum Bachelor’s degree
• 5+ Years, hands-on technical architecture skills and depth across multiple technologies.
• Technology areas to include Cloud, Virtualization, Network, Compute, and Storage
• Deep knowledge and experience in architecting infrastructure solutions on top of public cloud infrastructure, preferably on Google Cloud Platform (GCP)
• Demonstrable experience with Hyper Converged Infrastructure an advantage.
• Experience with Nutanix hardware is a plus
• Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)
• Excellent troubleshooting and analysis skills
• Experience in working with geographically distributed teams
• Excellent written and verbal communications skills with external customers
• 3 years’ experience of Incident and Request Management process as defined by ITIL v3
• Advanced experience with Windows Servers
• Familiarity with Power Shell and UNIX scripting preferred
• Experience with server oriented architectures and web platform applications
• Knowledge of agile tools such as Gitlab
• Knowledge on Commvault is a plus

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI-Remote