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Technical Consultant



Boston, MA, USA
Posted on Tuesday, January 30, 2024
CNL a Control Center solution and an Everbridge company is currently seeking a Technical Consultant to be based in Boston, MA, This is a hybrid role, to include 2-3 days onsite.
The primary responsibility of this role is to provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of projects. The Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.
This is a customer-facing role that requires a thorough understanding of Control Center (CNL) Software’s platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering. This role will require national and international travel, which may be extensive at times.

What you'll do;

  • Develop and maintain an extensive working knowledge of Control Center (CNL) Software’s solutions and capabilities.
  • Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center (CNL) solutions.
  • Provide realistic project estimates under Control Center (CNL) project methodologies.
  • Create detailed design documentation for customer submission, review, and approval.
  • Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with CNL Software solutions.
  • Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.
  • External:
  • Perform installation and configuration tasks to deliver Control Center (CNL) Software solutions at end-user and reseller partner customer locations.
  • Become proficient in training end-user customers and reseller partners in all aspects of Control Center (CNL) Software’s solutions.
  • Internal:
  • Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed Statement of Works (SoW)/Functional Design Specifications (FDS) for a given project.
  • Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
  • Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.
  • Participate in factory acceptance test (FAT), site acceptance test (SAT), user acceptance (UAT)
  • Provide onsite and remote 3rd-level technical support

What you'll bring;

  • Bachelor’s degree in Computer Science or software-related technical degree or equivalent experience
  • Excellent written and verbal presentation and communication skills; including the ability to interpret written requirements and technical specification documents.
  • Successfully managed to complete at least 10 projects related to technical deployments in the security industry.
  • Proven track record of installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).
  • Demonstrable experience in configuring personal computers (PCs), and servers and troubleshooting the Windows Server and Desktop Operating Systems.
  • Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.
  • Excellent knowledge of the latest Windows Server and Desktop versions.
  • Proven track record and experience in networking principles and the Internet Protocol (IP).
  • Excellent knowledge of virtual machine (VM) environments Microsoft Clustering, Failover, and High Availability.
  • Secret Clearance is preferred, or the ability to obtain Secret Clearance required
  • Experience in the Security industry (Desirable)
The reasonably estimated salary for this role at Everbridge ranges from $105,000 - 140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.