About the Organization:

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS, please visit https://www.mass.gov/orgs/executive-office-of-health-and-human-services.

About the Role

Artificial Intelligence (AI) Knowledge Management Intern for Medicaid Management Information System (MMIS)

The EHS-IT team supporting the MassHealth (MH) within the Executive Office of Health and Human Services (EHS) is seeking an Artificial Intelligence (AI) Intern. The person hired for this position should have prior AI experience to support our existing chatbot built on AWS and build new solutions but not limited to: requirements, design, development, testing and implementation. The person hired will be working to support the enhancement of a generative AI-powered knowledge tool instance reusing MEC AI Knowledge technical solution to improve access to MMIS operational and technical information.

The primary work location for this role will be at 100 Hancock St, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Key Responsibilities

· Partner with MMIS stakeholders to identify and curate knowledge sources (e.g., SharePoint, documentation repositories)

· Prepare and structure content for ingestion into AI tools (e.g., Amazon Kendra, Bedrock)

· Conduct testing and evaluation of chatbot responses for accuracy and usability

· Recommend and implement improvements to model performance and content organization

· Document methodology and create a repeatable framework for scaling knowledge tools

Preferred Skills & Qualifications

· Interest in AI/ML, data systems, or information management

· Ability to work with structured and unstructured data

· Familiarity with cloud platform (AWS/Azure) and AI tools (preferred)

· Strong analytical, problem-solving skills, and system-thinking mindset

· Strong writing and documentation skills

· Ability to translate complex information into simple steps

Special Requirements:

· Undergraduate or graduate student.

· Education status will be verified in accordance with the Human Resources Division's Hiring Guidelines.

· Proof of Education provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Additional Information:

• Internship Timeframe: June - August 2026
• Hours: 8:00AM to 4:00PM
• Primary work location*: 100 Hancock St, Quincy, Massachusetts 02171
• Work Schedule: Monday thru Friday, 8:00AM to 4:00PM EST
• Benefits are unavailable with the exception of sick leave accruals.
• All interns will be paid on a biweekly basis and must have direct deposit.
• The salary for this position is $19 an hour.

*This position is expected to follow hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.