Training & Security Analyst I
Brigham and Women's Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Perfect for new grads!Provides administrative and technical support to ensure the efficient operation of the healthcare training programs. Leads all training coordination activities to facilitate scheduling, registration, and user security provisioning for new hires. Consults with Managers, ensuring proper selection of roles for staff.
Essential Functions:
-Works closely with managers and Enterprise Security to facilitate Epic security and assign appropriate job roles/functions for Epic.
-Manage class schedule, trainer assignments, and classroom procurement, and build in HealthStream LMS.
-Work centralized mailbox and ServiceNow tickets in the ServiceNow queue, responding in a timely manner and seeing through to completion any open tasks.
-Review and act upon various reports, e.g., gap completion reports, daily schedule, and dashboard.
-Provide support as needed to trainers.
-Regularly collaborates with staff on the identity management and security teams to develop a detailed understanding of credentials required by a role and how it affects Epic access.
-Ensures smooth onboarding of clinicians by attending standing trainer huddles, Production Board, creating Provider Checklists, and verifying tasks on Provider Checklists completed by the department before the provider starts.
-Coordinate internal operations such as ServiceNow schedules and pager assignments in PPD, processing Host-a-Trainer requests, and responding to inquiries in a timely manner for new hires.
-Assist in the day-to-day operations related to Epic in HealthStream, the learning management system (LMS).
-Works with managers to register staff for Epic training classes.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Equivalent experience may be accepted in lieu of degree
Experience
Experience in administrative positions, preferably training-related 2-3 years required
Knowledge, Skills and Abilities
Strong interpersonal and communication skills, both written and verbal.
Ability to present to and interact with senior levels of leadership.
Excellent organizational skills and attention to detail, manage multiple tasks and projects, meet deadlines, follow through, and manage schedules.
Strong collaboration and team building skills.
High degree of initiative, along with the ability to act as a team player.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$52,000.00 - $74,401.60/Annual
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.