Dana Farber Clinical Information Systems Manager
Brigham and Women's Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Dana-Farber Clinical Information Systems Manager is responsible for leading a team of Business Analysts and Project Specialists who support day-to-day operations, system upgrades and enhancement projects related to Epic Clinicals, Salesforce CRM and Voalte Communications applications.This dynamic and pivotal role will engage with other Information Systems teams, Clinical users and vendor liaisons on a regular basis while supporting our mission of providing exceptional patient care and advancing cancer research
Essential Functions
-Works with Digital director(s) and other senior leaders to establish the Digital team’s goals and objectives, often participating in the definition of work products and timelines.
-Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team’s deliverables on-time and within budget.
-Employs service management, product management and/or project management methodologies to deliver high quality work products.
-Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
-Interacts with clinicians, staff and various levels of management to communicate the status of the team’s efforts.
-Promotes and encourages a high-quality customer service experience for all customers – internal and external.
- Participates in 24/7 on-call support as manager escalation.
-Performs all other duties as assigned.
Qualifications
Education
Bachelor's Degree Information Systems preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
experience working in digital specialty/area that the management position oversees 5-7 years required
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills.
- Experience in project management, product management and/or service management methods.
- Proven ability to attract, mentor and develop staff.
- Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.
- Demonstrated commitment to delivery of high-quality customer service.
- Demonstrated ability to interact with all levels of the organization.
- Epic certification or experience preferred.
Additional Job Details (if applicable)
- M-F Eastern Business Hours required
- Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs)
- 1-3 onsite days per week
- Remote working days require stable, secure, quiet, compliant working station
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.