POSITION SUMMARY:

The System Server and Support Engineer is responsible for assisting in the planning, coordination, configuration, installation, and management of network servers within the department to meet given requirements. Provides software support and implement servers, including infrastructure to support them. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network infrastructure and related all related servers. Assists in making decisions that are critical in the areas of throughput analysis, problem solving, and server infrastructure planning. Implements the necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for systems. Participates in various IT projects intended to continually improve/upgrade the servers as well as the software and OS.

Position: Systems Engineer 2

Department: ITS Network/Tech Support

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor's degree in Computer Science, Engineering, or related discipline (or equivalent combination of formal education and experience).

EXPERIENCE:

At least four years of related experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.

KNOWLEDGE AND SKILLS:

Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), network file servers, applicable software, and troubleshooting techniques

Ability to solve enterprise server issues and to manage the performance and capacity. Demonstrated experience in effectively managing small to large projects in a cross-functional environment. Ability to effectively adapt to rapidly changing technology and apply it to business needs

Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships

Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; strong customer service and communications skills

Good judgment and analytical skills; strong follow-up and organizational skills. Ability to conduct and prepare feasibility studies; develop client proposals, including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business. Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.

Demonstrated knowledge of the following technical knowledge/skills are mandatory, including from among the following:
* Hardware: Dell, and HP OS: Microsoft Windows 2k3 thru current, VMware Esxi Desktop:, Windows Desktop OS, Microsoft Office

• Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration, etc.
• Knowledge of PowerShell.
• Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures.
• Able to exercise independent judgment and take action.
• Highly self-motivated and directed.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written and oral communication skills.
• Logical and efficient, with keen attention to details
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Strong knowledge of Windows Server 2012 and above
• Knowledge of VMWare Virtualization including VDI
• Technical Skills: Hyperspace Web • Networking • Interconnect • System Pulse • Business Continuity Access • EPS • System Performance Analytics • My Chart • Care Everywhere • EpicCare Link • Hyperspace Client • Capacity Management • Scripting/Programming • VMware • Windows Server Management
• Grey area troubleshooting skills
• ECSA certification

Equal Opportunity Employer/Disabled/Veterans